Terms of Service

1. Acceptance of Terms

By accessing or using the StrataVerze platform (“Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Platform.

StrataVerze is operated in Australia and is designed for use by Australian strata schemes, owners corporations, strata managers, committee members and suppliers.

2. Definitions

• “Platform” means the StrataVerze web application available at strataverze.vercel.app and any associated services.
• “User” means any individual who registers for or accesses the Platform, including lot owners, committee members, strata advisers and suppliers.
• “Scheme” means a strata scheme, owners corporation or body corporate managed through the Platform.
• “Content” means any data, documents, text, images or other materials uploaded to or generated within the Platform.

3. Account Registration

To use the Platform, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate, current and complete information during registration and to update your details promptly if they change.

4. Permitted Use

You may use the Platform only for lawful purposes related to strata scheme management. You agree not to:

• Use the Platform for any purpose that violates applicable Australian law or regulation.
• Attempt to gain unauthorised access to other users’ accounts or scheme data.
• Upload malicious software, viruses or harmful code.
• Interfere with or disrupt the Platform’s infrastructure or security measures.
• Scrape, harvest or collect data from the Platform through automated means without our prior written consent.
• Use the Platform to harass, defame or threaten other users.

5. User Content

You retain ownership of any Content you upload to the Platform. By uploading Content, you grant StrataVerze a non-exclusive, worldwide licence to store, process and display that Content solely for the purpose of providing the Platform services to you and your scheme.

You are responsible for ensuring that any Content you upload does not infringe the intellectual property rights of any third party and complies with applicable laws.

6. Roles and Access

The Platform provides different access levels based on your role within a scheme:

• Owners can view their lot details, levy statements, documents and scheme information.
• Committee members have additional access to governance features, compliance tracking and member management.
• Advisers (strata managers) can manage all aspects of schemes assigned to them, including levies, documents, by-laws, insurance and work orders.
• Suppliers can view and respond to quote requests, manage work orders and submit invoices for schemes they are engaged with.

Access to scheme data is controlled by the scheme’s adviser or committee. StrataVerze is not responsible for the access decisions made by scheme administrators.

7. Availability and Support

We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates or circumstances beyond our reasonable control.

Support is available via email at support@strataverze.com.au.

8. Fees and Payment

Certain features of the Platform may require a paid subscription. Pricing and payment terms will be communicated to you before any charges apply. We reserve the right to modify our pricing with reasonable notice.

9. Intellectual Property

The Platform, including its design, code, branding and documentation, is owned by StrataVerze and protected by Australian and international intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Platform as described herein.

10. Limitation of Liability

To the maximum extent permitted by law, StrataVerze shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Platform, including but not limited to loss of data, loss of profits, or business interruption.

The Platform is a management tool and does not constitute legal, financial or professional advice. You should seek independent professional advice for legal, financial or compliance matters relating to your strata scheme.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless StrataVerze, its officers, employees and agents from and against any claims, damages, losses or expenses (including reasonable legal fees) arising from your breach of these Terms or your use of the Platform.

12. Termination

You may close your account at any time by contacting us. We may suspend or terminate your access to the Platform if you breach these Terms or if we are required to do so by law.

Upon termination, your right to access the Platform ceases. Scheme data may be retained as required by applicable strata legislation or as set out in our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Platform or via email at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact Us

If you have questions about these Terms, please contact us:

Email: support@strataverze.com.au